income tax fraud and identity theft on the rise, the Department of Revenue is
committed to safeguarding taxpayer dollars by increasing security measures. The
identity validation and PIN verification letters are just some of the
tools the Department of Revenue is using to prevent fraudsters from receiving a
refund as a result of identity theft. We will be sending out the
Identity Validation letters again this year as well as the PIN verification
letters to validate the identities of taxpayers filing returns. It’s
very important not to ignore these letters. If you receive an
identity letter requesting you to take a quiz or a PIN verification letter
requesting you to validate the PIN number provided, you will have 20 days from
the date of the letter to go to our website to take the quiz or to validate the
PIN in Taxpayer Access Point (TAP). If you fail the quiz, you may
contact our customer service representatives Monday through Friday from 8:00
a.m. to 5:00 p.m. during regular business hours at (601) 923-7700 for
assistance. If you receive a letter and you have not filed your return, please do not take the quiz
or validate the PIN number. Instead, you should notify our offices
immediately so we can determine if a fraudulent return was filed using your
Frequently Asked Questions about
Identity Validation and PIN Verification letters:
Why did you get this letter?
Mississippi DOR is
focused on protecting you and your identity. Identity theft and refund fraud
are two top cybercrimes. We are implementing this safeguard to prevent someone
else from stealing your identity and your tax refund by filing a false tax
return in your name. Please note that
the Mississippi PIN Verification letter is different from a PIN letter that you
may receive from the Internal Revenue Service.
How do we select people to take the
quiz or receive a PIN letter?
Factors that prompt
returns to be selected for the quiz or PIN letter are based solely on
analytics. Returns will be selected
where various factors indicate the possibility of identity fraud. When this happens, we will require the
taxpayer to take an identification quiz or to validate the PIN number mailed to
them to prove their identity before processing the refund.
What if I don't have internet
Most public libraries
provide internet access to citizens. You can also call to take the quiz or
validate the PIN number over the phone by calling our customer service
representatives Monday through Friday from 8:00 a.m. to 5:00 p.m. at (601)
923-7700 for assistance.
What happens if I fail the quiz?
You can contact our customer
service representatives Monday through Friday from 8:00 a.m. to 5:00 p.m. at
(601) 923-7700 for assistance.
How does the process work?
Taxpayers selected to
take an identity quiz will receive a refund validation letter asking them to
complete the quiz within 20 days. The quiz consists of five multiple choice
questions. The quiz can be taken online or with assistance from one of our
customer service representatives. Once the quiz is complete, taxpayers will
know immediately whether they passed or failed the quiz.
Taxpayers selected to
receive a PIN letter will be mailed a PIN number that has to be entered on our
Taxpayer Access Point (TAP) website within 20 days.
No refund will be paid
until a quiz or PIN is passed.
What if a taxpayer is unable to take
a quiz or verify a PIN due to physical or language barriers?
They can call our
customer service representatives at (601) 923-7700, Monday through Friday from
8:00 a.m. to 5:00 p.m. for assistance.