With income tax fraud and identity theft on the rise, the
Department of Revenue is committed to safeguarding taxpayer dollars by
increasing security measures. The
identity validation letter is just one of the tools the Department of Revenue
is using to prevent fraudsters from receiving a refund as a result of identity
theft. We will be sending out the
Identity Validation letters again this year to validate the identities of
taxpayers filing returns. It’s very
important not to ignore these letters.
If you receive a letter requesting you to take a quiz, you will have 20
days from the date of the letter to go to our website to take the quiz. If you fail the quiz, you will have to
provide documentation validating your identity.
If you receive a letter and you haven’t filed your return, please do not
take the quiz. Instead, please notify
our offices immediately so we can determine if a fraudulent return was filed
using your information.
Frequently Asked Questions about
Identity Validation letters:
Why did you get this letter?
Mississippi DOR is focused on protecting you
and your identity. Identity theft and refund fraud are two top cybercrimes. We
are implementing this safeguard to prevent someone else from stealing your
identity and your tax refund by filing a false tax return in your name.
How do we select people to take the
Factors that prompt returns to be selected
for the quiz are based solely on analytics. Returns will be selected where
various factors indicate the possibility of identity fraud. When this happens,
we will require the taxpayer to take an identification quiz or provide
documents proving their identity before processing the refund.
What if I don't have internet
Most public libraries provide internet
access to citizens. You can also call to take the quiz over the phone by
calling our customer service representatives during regular business hours at
the number below.
What happens if I fail the quiz?
You can mail documents to DOR to prove your
identity. Once we receive the appropriate documentation, we will continue
processing your return. If we do not receive the documentation, we will deny
the refund you claimed on your tax return. See back for a list of proper
How does the process work?
Taxpayers selected to take an identity quiz
will receive a refund validation letter asking them to complete the quiz within
20 days. The quiz consists of five multiple choice questions. The quiz can be
taken online or with assistance from one of our customer service
representatives. Once the quiz is complete, taxpayers will know immediately
whether they passed or failed the quiz.
If passed, processing of the refund
continues. If a taxpayer fails the quiz, the taxpayer must mail documentation
to DOR proving their identity. No refund will be paid until a quiz is passed or
DOR receives proper documentation.
What if a taxpayer is unable to take
a quiz due to physical or language barriers?
They can call our customer service
representatives at the number below, Monday through Friday from 8:00 a.m. to
5:00 p.m. for assistance.